vet177 Privacy Policy

1 Introduction & Scope

This Privacy Policy ("Policy") describes how vet177 ("the Platform", "we", "us", "our") collects, uses, stores, shares, and protects the personal data of individuals ("you", "your", "the Player") who visit, register on, or otherwise interact with the vet177 website, mobile interface, and associated services (collectively, "the Service").

vet177 is committed to handling personal data responsibly and in accordance with applicable data protection principles. This Policy applies to all personal data collected through the vet177 platform, including data submitted during registration, data generated through your use of the platform, and data collected automatically via cookies and similar technologies.

By registering a vet177 account or continuing to use the Service, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your data as described herein. If you do not agree with any part of this Policy, you should cease using the vet177 platform and may request account closure in accordance with our Terms & Conditions.

2 Data We Collect

vet177 collects personal data that falls into the following categories. We collect only what is necessary for the purposes described in this Policy.

2.1 Identity & Registration Data

• Full legal name
• Date of birth
• Gender (where provided voluntarily)
• Nationality and country of residence
• Copies of government-issued identity documents (national ID, passport, or driving licence) where KYC verification is required

2.2 Contact Data

• Mobile phone number (primary contact method in Bangladesh)
• Email address
• Residential address (where required for verification)

2.3 Financial & Payment Data

• Mobile wallet identifiers (bKash account number, Nagad account number, Rocket account number, Upay account number)
• Bank account details (where bank transfer is used)
• Card details (masked; full card numbers are handled exclusively by our PCI-DSS compliant payment processors and are not stored by vet177)
• Transaction history: deposit amounts, withdrawal amounts, dates, and payment method used

2.4 Account & Gaming Activity Data

• Username and encrypted password
• Betting and gaming history
• Bonus and promotion usage
• Account balance history
• Responsible gaming tool settings (deposit limits, session limits, self-exclusion status)

2.5 Technical & Usage Data

• IP address and approximate geographic location derived from IP
• Device type, operating system, and browser type
• Pages visited, time spent on pages, and navigation paths
• Session duration and login timestamps
• Crash reports and error logs

2.6 Communications Data

• Records of live chat, email, and support ticket interactions between you and vet177
• Marketing preferences and opt-in / opt-out records

3 How We Collect Your Data

vet177 collects personal data through the following methods:

3.1 Direct Collection

You provide data directly to vet177 when you: complete the registration form; submit KYC verification documents; make a deposit or withdrawal request; contact our customer support team via live chat or email; respond to a survey or promotional offer; or update your account settings.

3.2 Automatic Collection

When you visit and use the vet177 platform, certain data is collected automatically by our systems. This includes your IP address, device and browser information, pages accessed, time and duration of visits, and in-game activity data. This data is collected using server logs, session tracking, and cookies as described in Section 9 of this Policy.

3.3 Third-Party Sources

In limited circumstances, vet177 may receive data about you from third-party sources, including:

• Payment providers (bKash, Nagad, Rocket, Upay, Visa, Mastercard) — transaction confirmation and payment status data.
• KYC and identity verification providers — results of automated identity checks conducted against public and commercial databases.
• Fraud prevention services — risk scores and flagged patterns associated with known fraudulent activity.

Data received from third-party sources is used solely for the purposes described in Section 4 and is not combined with data for unrelated purposes.

4 How We Use Your Data

vet177 uses the personal data it collects for the following purposes:

• Account creation and management: To register your account, verify your identity, and maintain your account in good standing.
• Service delivery: To process your bets, manage your account balance, handle deposits and withdrawals, and provide access to games and betting markets.
• KYC and fraud prevention: To verify that you meet eligibility requirements (including the 18+ age requirement), to detect and prevent fraudulent activity, money laundering, and multi-accounting.
• Customer support: To respond to your queries, resolve disputes, and provide assistance through our 24/7 support channels.
• Responsible gaming: To monitor gaming behaviour and apply responsible gaming tools — including deposit limits, session limits, and self-exclusion — in accordance with our Responsible Gaming Policy.
• Legal compliance: To comply with applicable anti-money laundering (AML) obligations, retain records as required by law, and respond to lawful requests from competent authorities.
• Platform improvement: To analyse usage patterns, diagnose technical issues, and improve the performance, security, and user experience of the vet177 platform.
• Marketing communications: To send you promotional offers, bonus notifications, and relevant updates about vet177 — but only where you have consented to receive such communications. You may opt out at any time.

5 Legal Basis for Processing

vet177 processes your personal data on the following legal bases:

• Contractual necessity: Processing required to deliver the vet177 service to you under the Terms & Conditions you have agreed to — including account management, payment processing, and game delivery.
• Legal obligation: Processing required to comply with applicable laws — including KYC, AML obligations, and the retention of financial transaction records.
• Legitimate interests: Processing carried out for vet177's legitimate business interests — including fraud prevention, platform security, and service improvement — provided those interests are not overridden by your fundamental rights and freedoms.
• Consent: Processing based on your freely given, specific, and informed consent — primarily for marketing communications. You may withdraw consent at any time without affecting the lawfulness of prior processing.

6 Data Sharing & Third Parties

vet177 does not sell your personal data to third parties. We share personal data only with the following categories of recipients, and only to the extent strictly necessary:

6.1 Payment Service Providers

To process deposits and withdrawals, vet177 shares relevant financial data with payment providers including bKash, Nagad, Rocket, Upay, Visa, Mastercard, and selected Bangladeshi banks (Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, Sonali Bank). These providers process data as independent data controllers under their own privacy policies.

6.2 Game and Software Providers

Certain games on the vet177 platform are provided by third-party studios including Evolution Gaming, Ezugi, Pragmatic Play, NetEnt, Microgaming, and Spribe. These providers may receive limited technical data (such as session tokens and bet amounts) necessary to deliver their games. They are contractually prohibited from using this data for any purpose other than game delivery.

6.3 KYC and Fraud Prevention Services

vet177 uses third-party identity verification and fraud detection services to fulfil its legal obligations and protect the platform from abuse. These providers process identity document data and risk signals under strict data processing agreements.

6.4 Legal and Regulatory Authorities

vet177 may disclose personal data to competent governmental, regulatory, or law enforcement authorities where required by law, court order, or where vet177 has a good-faith belief that such disclosure is necessary to prevent fraud, protect the safety of individuals, or otherwise comply with legal obligations.

6.5 Professional Advisers

vet177 may share personal data with legal advisers, auditors, and accountants on a strictly confidential basis where required for the conduct of professional services.

7 International Data Transfers

vet177 primarily processes and stores personal data within secure server infrastructure. In the course of delivering the Service — particularly in connection with international game providers and payment networks — personal data may be transferred to and processed in jurisdictions outside Bangladesh. Where such transfers occur, vet177 ensures that appropriate safeguards are in place, including contractual data processing agreements that require recipient organisations to maintain standards of data protection equivalent to those described in this Policy.

By using the vet177 platform, you acknowledge and consent to the transfer of your personal data to third-party service providers in other jurisdictions as described in this section, where such transfers are necessary to deliver the vet177 service to you.

8 Data Retention

vet177 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following general retention periods apply:

• Account and identity data: Retained for the duration of your account and for a minimum of five (5) years following account closure, in accordance with anti-money laundering record-keeping obligations.
• Transaction and financial data: Retained for a minimum of five (5) years following the date of each transaction.
• Gaming activity data: Retained for a minimum of three (3) years following the relevant activity.
• Support communications: Retained for two (2) years following the resolution of the relevant query or complaint.
• Marketing consent records: Retained until you withdraw consent and for one (1) year thereafter as evidence of prior consent.
• Technical and usage data (logs): Retained for up to twelve (12) months, after which logs are anonymised or deleted.

Where personal data is no longer required for any lawful purpose, vet177 will securely delete or anonymise that data in accordance with our internal data disposal procedures.

9 Cookies & Tracking Technologies

vet177 uses cookies and similar technologies (including local storage and session tokens) on the platform. Cookies are small text files placed on your device that help the platform function correctly and enable us to understand how players use the Service.

9.1 Types of Cookies We Use

• Essential cookies: Required for the platform to function. These include session authentication cookies that keep you logged in during your visit. The platform cannot function without these cookies.
• Functional cookies: Remember your preferences, such as your preferred language, currency display settings, and game lobby layout.
• Analytical cookies: Help vet177 understand how players navigate the platform, which pages are most visited, and where errors occur. This data is used in aggregated, anonymised form to improve the platform.
• Security cookies: Used to detect and prevent fraudulent login attempts and unusual account activity.

9.2 Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to refuse cookies, delete existing cookies, or receive a notification when a cookie is set. Please note that disabling essential cookies will prevent you from logging into your vet177 account and using core platform features. Disabling analytical cookies will not affect your ability to use the platform.

10 Your Data Rights

Subject to applicable law, you have the following rights in relation to the personal data that vet177 holds about you:

• Right of access: You may request a copy of the personal data we hold about you and information about how it is used.
• Right to rectification: You may ask us to correct inaccurate or incomplete personal data held in your account.
• Right to erasure: You may request the deletion of your personal data where it is no longer necessary for the purpose for which it was collected, and where no legal obligation requires us to retain it. Note that data subject to AML retention obligations cannot be deleted during the applicable retention period.
• Right to restrict processing: You may ask us to limit the use of your personal data in certain circumstances — for example, while a correction request is being assessed.
• Right to data portability: Where processing is based on your consent or on contract, you may request a copy of certain personal data in a structured, machine-readable format.
• Right to withdraw consent: Where processing is based on your consent — such as for marketing communications — you may withdraw that consent at any time without affecting any prior lawful processing.
• Right to object: You may object to processing based on vet177's legitimate interests where you believe your fundamental rights override those interests.

To exercise any of these rights, please contact vet177 support. We will respond to all valid requests within thirty (30) days. In complex or high-volume cases, we may extend this period by a further two months, in which case we will notify you of the extension and the reasons for it.

11 Security Measures

vet177 implements a comprehensive set of technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration, and destruction. Our security measures include, but are not limited to:

• 256-bit SSL/TLS encryption for all data transmitted between your device and our servers.
• Encrypted storage of sensitive data fields, including passwords (which are stored as salted cryptographic hashes and are never stored in plain text).
• Access controls limiting internal access to personal data to authorised personnel on a strict need-to-know basis.
• Regular penetration testing and security audits conducted by independent security specialists.
• Intrusion detection and prevention systems (IDPS) monitoring for suspicious access patterns.
• Secure data centre infrastructure with physical access controls, redundant power, and environmental monitoring.
• Incident response procedures to detect, contain, and report data security incidents in a timely manner.

While vet177 takes all reasonable steps to protect your personal data, no system is entirely immune to security risks. You are responsible for maintaining the security of your own account credentials. If you suspect that your vet177 account has been compromised, please contact support immediately so that we can take appropriate protective action.

12 Children & Minors

The vet177 platform is strictly intended for adults aged 18 years and above. vet177 does not knowingly collect or process personal data from individuals under the age of 18. If we become aware that a registered account belongs to a person under 18 years of age, we will immediately close the account, delete the associated personal data (subject to any legal retention obligations), and return any deposited funds to the original payment source.

If you believe that a minor has registered an account on the vet177 platform, please notify us immediately at [email protected] so that we can take prompt action.

13 Changes to This Policy

vet177 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or the structure of our service. The date of the most recent revision is displayed at the top of this document.

Where changes are material — meaning they significantly affect how we collect, use, or share your personal data — vet177 will notify registered players via email or an in-platform notification prior to the changes taking effect. For minor or clarificatory changes, the updated Policy will be published on this page without prior notice.

Your continued use of the vet177 platform following the publication of any revised Privacy Policy constitutes your acceptance of the updated terms. We encourage you to review this page periodically to stay informed of how vet177 protects your data.

14 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or to how vet177 processes your personal data, please contact our support team using the details below:

• Email: [email protected]
• Live Chat: Available 24/7 from within your registered vet177 account dashboard.
• Response Time: All privacy-related queries are acknowledged within 24 hours and substantively responded to within 30 days, in accordance with Section 10 of this Policy.